Terms of Service

Acceptance of These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Subscriber") and Caolú Consultants, a company registered in the Republic of Ireland (CRO No. 783041) ("Caolú", "we", "us", or "our"). Our full company registration and contact details are available on our Contact page.

By creating an account, starting a free trial, completing a Stripe checkout, or using any part of the Caolú platform — including app.caolu.ie and account.caolu.ie — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you are creating an account on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" throughout these Terms apply to that entity.

Who Can Use Caolú

The Caolú platform is a professional tool designed exclusively for the Irish solar installation industry. To create an account and use the service, you must meet all of the following criteria:

• You must be a registered business or sole trader operating legally in Ireland or the European Union
• You, your company, or an authorised member of your team must be registered with the Sustainable Energy Authority of Ireland (SEAI) as a solar PV installer. A valid 5-digit SEAI installer registration number is required to create an account.
• You must be 18 years of age or older
• You must have the legal capacity to enter into a binding contract in the Republic of Ireland
• You must not be prohibited from receiving the services under applicable Irish or EU law

Caolú verifies your SEAI registration number automatically against the public SEAI Solar PV Company register. This check runs on account creation and nightly thereafter. If your number cannot be verified — for example because your registration is very recent — Caolú will contact you at your registered email address to resolve the matter. No account action is taken automatically; a member of the Caolú team will review any unresolved cases. Providing false information about your registration status is a material breach of these Terms.

Description of Service

Caolú provides the Caolú Irish Solar Edition — a cloud-based field sales and quoting platform for Irish solar installers. The platform enables subscribers to:

• Collect and manage customer and site information in the field
• Conduct roof surveys using satellite imagery and manual measurements
• Design solar PV systems with equipment selection and specification
• Generate financial projections including SEAI grant calculations, energy savings, payback periods, and CEG export income
• Produce professional PDF proposals and quotations for end customers
• Manage a team of field representatives under a single company account (Pro and Enterprise plans)
• Access the Manager Dashboard, a team performance visibility tool that displays pseudonymous rep metrics by default, with explicit audit-logged identity reveal when individual review is required (Enterprise plan). See Section 10 and the Privacy Policy for the rep-monitoring posture.
• Configure outbound webhook integrations to transmit quotation and customer data to third-party CRM or business systems of the subscriber's choosing (Enterprise plan)
• Apply white-label PDF branding — including company logo, brand colours, and tagline — to all customer-facing proposals and quotations (Enterprise plan)
• Display payment links and bank transfer details on PDF proposals for streamlined customer payment collection (Enterprise plan)

The platform is provided "as a service" (SaaS) over the internet. You do not receive a copy of any software. Access is provided via a web browser and is contingent on maintaining an active, paid subscription.

Service Availability

Caolú targets 99.5% monthly uptime for the platform at app.caolu.ie, measured as the percentage of minutes in a calendar month during which the application is accessible and functional. This target excludes: (a) scheduled maintenance, for which Caolú will provide 48 hours' advance notice; (b) force majeure events; (c) outages caused by third-party service providers (including Supabase, Stripe, Google Maps, and ESB Networks); and (d) issues arising from the subscriber's own network, devices, or browser. This availability target is a commercially reasonable commitment and does not constitute a service level guarantee with associated service credits.

We reserve the right to modify, improve, or discontinue features of the platform at any time. We will give reasonable notice of significant changes that affect existing functionality, except where changes are required immediately for security or legal compliance reasons.

Financial calculations and SEAI grant figures are provided as guidance tools only. Grant structures, export rates, and energy pricing are subject to change by the relevant authorities. It is your professional responsibility to verify current figures with SEAI and your customers before submitting any formal quotation.

Subscriptions & Pricing

Caolú is offered on a monthly subscription basis. The following plans are currently available:

Pro+ and Enterprise+ tiers are in development and will be made available in a future release. Pricing and feature details will be communicated to subscribers in advance of launch.

All prices are quoted in Euro (€) and are exclusive of VAT where applicable. As of the date of these Terms, solar software services are subject to the standard Irish VAT rate where applicable.

Subscription prices are charged per active user (per seat). When a Manager invites a team member, one seat is added to the subscription quantity and will appear on the next invoice. When a team member is removed or a pending invite is cancelled, the seat is removed at the next billing cycle. There are no mid-month charges or credits for seat changes — adjustments take effect at the start of the next billing period. There is no hard cap on the number of seats; the number of active users determines the amount billed each month.

Enterprise custom terms: Enterprise subscribers who require bespoke features or dedicated support may negotiate a separate written agreement with Caolú. In such cases, the terms of that written agreement shall take precedence over these standard Terms where they conflict. Month-to-month billing applies unless otherwise agreed in writing.

We reserve the right to change subscription pricing with a minimum of 30 days' written notice by email to all active subscribers. Price changes will take effect at the start of your next billing cycle following the notice period. Caolú may increase subscription prices by up to 10% in any 12-month period with this standard notice. Increases exceeding 10% in any 12-month period will be communicated with a minimum of 60 days' written notice. Continued use of the platform after the effective date of a price change constitutes acceptance of the new pricing.

Free Trial

New subscribers receive a 7-day free trial upon completing checkout. During the free trial:

• You have full access to all features of your chosen plan
• Your payment method is registered with Stripe but you will not be charged during the trial period
• No charge will occur unless you do not cancel before the trial ends

We may send a reminder email to your registered address before your trial expires. It is your responsibility to monitor your trial end date. Caolú is not liable for charges resulting from failure to cancel before the trial end date.

Free trials are available once per business entity. Creating multiple accounts to obtain repeated free trial access is a breach of these Terms and may result in all associated accounts being suspended.

Payment & Billing

All subscription payments are processed by Stripe (Stripe Ireland Limited), a PCI-DSS Level 1 certified payment processor. Caolú does not store, handle, or have access to your card details at any point.

By providing payment details at checkout, you authorise Caolú (via Stripe) to charge your chosen payment method on a recurring monthly basis on the same date each month following the end of your free trial.

Failed Payments

If a payment fails, Stripe will automatically retry the charge. Your account status will be updated to Past Due, which will be visible in your account dashboard. Caolú will notify you by email if a payment fails.

If payment remains outstanding after Stripe's automated retry attempts (typically 3 attempts over 7 days), Caolú reserves the right to suspend access to the platform. Access will be restored promptly upon successful payment.

Updating Payment Details

You can update your payment method, download invoices, and manage all billing details at any time through the Stripe Customer Portal, accessible via the "Manage Billing" button in your account dashboard at account.caolu.ie.

Taxes

You are responsible for any applicable taxes, duties, or levies in your jurisdiction beyond those collected by Caolú. Stripe handles any applicable tax collection and reporting obligations on our behalf.

Cancellation Policy

Cancellation by You

You may cancel your subscription at any time by accessing the Stripe billing portal through your account at account.caolu.ie. There are no cancellation fees.

Your subscription runs to the end of the current billing period. When you cancel, you will retain full access to the platform until your paid period ends. No refunds are issued for the unused portion of a billing period, except as required by applicable Irish consumer protection law.

After your subscription ends, your account data is retained for 30 days to allow you to retrieve your saved quotes and data. After 30 days, your personal data will be deleted in accordance with our Privacy Policy.

Refunds

Subscription fees are generally non-refundable. However, we will consider refund requests made within 7 days of an accidental charge (for example, if you forgot to cancel before your trial ended and contact us promptly). Refund requests can be submitted to [email protected]. Refund decisions are made at Caolú's sole discretion.

Cancellation by Caolú

Caolú may cancel your subscription and terminate your account in accordance with Section 14 (Termination) of these Terms. Where Caolú terminates for reasons other than your breach of these Terms, you will receive a pro-rata refund for the unused portion of your current billing period.

Team Accounts

Pro, Pro+, Enterprise, and Enterprise+ plans allow the primary account holder ("Manager") to invite additional team members ("Reps"). There is no fixed seat cap — the number of active users determines the monthly bill. The following terms apply to team accounts:

• The Manager is solely responsible for the account, billing, and the conduct of all team members invited to the account
• The Manager controls who has access to the platform under their company account and can add or remove team members at any time through the account management portal
• Team members (Reps) use the platform under the Manager's subscription. Reps do not have separate billing relationships with Caolú.
• Company information entered by the Manager — including SEAI details, company registration, bank details, and branding — is automatically used by all Reps when generating quotes under that company account
• The Manager must ensure that all invited Reps are authorised to use the platform on behalf of the company and that their use complies with these Terms
• When a Rep is removed from a team, their access to the platform is revoked immediately
• Adding a team member increases the subscription seat count at the next billing cycle. Cancelling a pending invite or removing a team member decreases the seat count at the next billing cycle. Invites that are allowed to expire without being explicitly cancelled will not automatically reduce the seat count — Managers should cancel unwanted invites promptly.

Manager Dashboard & Rep Performance Monitoring (Enterprise plans)

Enterprise and Enterprise+ subscriptions include access to the Manager Dashboard, a team performance visibility tool. By enabling and using the Manager Dashboard, the Subscriber (acting through its designated Manager) acknowledges and agrees that:

• The Subscriber is the Data Controller for the sales rep performance data processed through the Manager Dashboard. Caolú acts as Data Processor under the Data Processing Agreement.
• The Subscriber is responsible for establishing a lawful basis for processing rep performance data under Article 6 of the GDPR. For most sales teams, this will be legitimate interest under Article 6(1)(f), in line with the balancing-test safeguards described in the Caolú Privacy Policy and the DPA.
• The Subscriber undertakes to notify each Rep that performance monitoring is in place before the Rep begins generating assessments under the Subscriber's account. Caolú provides an employee notification template on request at [email protected]; the Subscriber may use and adapt the template, subject to review by its own employment-law adviser.
• The Subscriber agrees not to use the Manager Dashboard as the sole or primary basis for any disciplinary, dismissal, or promotion decision regarding a Rep. The Manager Dashboard displays raw work-product metrics only (assessment count, PDF rate, battery attach rate, average system size); it does not compute composite scores, tier labels, or automated evaluations, and no Caolú output may be relied upon as a substitute for a human-made employment decision following the Subscriber's normal HR processes.
• Caolú operates the Manager Dashboard with a pseudonymous-by-default posture, 90-day automated anonymisation of individual-level metrics, an audit log of every identity reveal visible to Reps via the in-app "My Data & Privacy" screen, and no in-app coaching-notes feature. These controls are platform guarantees and cannot be disabled by the Subscriber.
• Reps retain all data subject rights under the GDPR (including access, rectification, erasure, restriction, portability, and objection) and may exercise them directly via the in-app "My Data & Privacy" screen, by contacting their Manager, or by contacting Caolú at [email protected].
• The Subscriber agrees to cooperate with Caolú in handling any Rep's exercise of their data subject rights and to honour any valid request for erasure or objection unless a compelling legitimate interest can be documented to override it.

Breach of any obligation in this subsection — particularly the obligation to notify Reps before activating monitoring — is a material breach of these Terms and may result in suspension of the Manager Dashboard feature or termination of the account.

Acceptable Use

You agree to use the Caolú platform only for lawful purposes and in accordance with these Terms. You must not use the platform:

• For any purpose other than the generation of solar PV quotations and proposals for Irish residential or commercial customers
• To generate quotes for projects outside the Republic of Ireland without prior written agreement from Caolú
• In any way that misrepresents SEAI grant eligibility, grant amounts, or system specifications to end customers
• To upload, store, or transmit any content that is unlawful, defamatory, fraudulent, or that infringes any third-party intellectual property rights
• To attempt to gain unauthorised access to any part of the platform, other users' accounts, or our underlying infrastructure
• To reverse engineer, decompile, disassemble, or attempt to extract the source code of the platform
• To share your login credentials with individuals outside your authorised team, or to allow your account to be used by anyone other than your registered team members
• To scrape, copy, or systematically extract data from the platform for use in any competing product or service
• In any way that could damage, disable, overburden, or impair the platform or its underlying infrastructure
• To configure a webhook endpoint that transmits personal data to a system that does not comply with applicable data protection law, including the GDPR and Irish Data Protection Acts 1988–2018, or that is not operated by or on behalf of your authorised organisation
• To configure a webhook endpoint for the purpose of exfiltrating, aggregating, or commercialising customer personal data for any purpose beyond your own legitimate solar installation business operations

Breach of any acceptable use provision is a material breach of these Terms and may result in immediate suspension or termination of your account without refund.

Accuracy of Quotations

The platform provides tools and calculations to assist in preparing solar quotations. Caolú endeavours to ensure that all grant figures, energy rates, and calculation models within the platform are accurate and up to date, but cannot guarantee this at all times. Caolú accepts no liability for errors or inaccuracies in quotations or proposals generated by the platform, whether arising from incorrect data entry, outdated figures, or changes to grant schemes or energy tariffs. It is the sole responsibility of the subscriber to verify all figures — including SEAI grant amounts, energy tariffs, export rates, and equipment specifications — against current official sources before presenting any quotation or proposal to a customer or proceeding with an installation. See Section 12 (Disclaimers) for further detail.

Record Keeping

The Subscriber shall maintain their own independent record-keeping system sufficient to meet their obligations under the Taxes Consolidation Act 1997 and shall not rely solely on the Platform for compliance with Revenue Commissioners requirements. The Subscriber shall export and independently retain copies of all quotation and proposal documents at the time of generation.

Your Data & Content

Ownership

You retain full ownership of all data, content, and information you enter into the Caolú platform, including customer details, survey data, system designs, and generated quotations ("Your Content"). Caolú makes no claim of ownership over Your Content.

Licence to Caolú

By using the platform, you grant Caolú a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely for the purpose of providing you with the service. We will not use Your Content for any other purpose, including marketing, analytics, or product development, without your explicit consent.

Your Responsibility for Customer Data

Where Your Content includes personal data relating to your end customers (homeowners, businesses), you are the Data Controller for that data. You warrant that:

• You have a lawful basis under GDPR to collect and process your customers' personal data
• You have provided appropriate transparency to your customers about how their data will be used
• You will not enter any special category personal data (health data, financial account credentials, etc.) into the platform unless strictly necessary for the quotation and you have explicit consent to do so

Webhook Integrations and Third-Party Data Transmission

Where you configure a webhook integration (available on Enterprise plan), you accept full and sole responsibility for:

• The security, availability, and lawful operation of the receiving endpoint and any third-party system it connects to
• Ensuring that the transmission, receipt, storage, and processing of personal data at the webhook destination complies with GDPR and applicable Irish data protection law
• Ensuring that where your webhook endpoint is located outside the EEA, appropriate transfer safeguards (such as Standard Contractual Clauses) are in place
• Obtaining any additional consents from your end customers that may be required for transmission of their data to your chosen third-party system

Caolú transmits data to your configured webhook endpoint as a technical service feature only. Caolú does not assess, monitor, or warrant the compliance of subscriber-configured webhook endpoints and accepts no liability for any data breach, regulatory penalty, or loss arising from the receipt, storage, or processing of data by your chosen system or endpoint.

Data Processing Agreement

Where Caolú processes personal data on your behalf as a Data Processor, such processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms. The DPA sets out the rights and obligations of each party in relation to data protection, including breach notification, sub-processor management, audit rights, and data return or deletion on termination.

AI-Assisted Development

Caolú's engineering team uses AI coding assistants (currently Anthropic's Claude and the Claude Code command-line tool) to help author, review, and debug the Caolú codebase. These tools operate only in our development environment and are never exposed to live subscriber or customer Personal Data. Engineers are contractually required to use only anonymised or synthetic records during AI-assisted sessions, and the Supabase Model Context Protocol integration, where used, is scoped to schema and non-sensitive tables only. Full details are set out in our Privacy Policy under "AI-Assisted Development & Tooling" and in our Security Overview.

Data Export and Portability

You may export your quotation data and profile information at any time while your account is active. Following cancellation, data remains accessible for 30 days. Caolú will provide your data in a machine-readable format (JSON or CSV) upon written request to [email protected].

Individual Reps on Pro and Enterprise accounts can self-serve their own data export at any time via the "My Data & Privacy" screen in their profile dropdown inside the Caolú tool. The exported file is JSON and includes all performance metrics, pipeline status, and audit-log entries Caolú holds for that Rep under the 90-day retention window.

Installer Record-Keeping & Regulatory Compliance

Independent Obligation. The Subscriber acknowledges that, as a business operating in the State, they are independently required under Section 886 of the Taxes Consolidation Act 1997 (as amended) to maintain complete, accurate, and up-to-date records of all business transactions — including quotations, invoices, contracts, and financial documentation — for a minimum period of six years from the end of the accounting period to which they relate. This obligation exists independently of the Subscriber's use of the Platform and is not discharged or diminished by the availability of data within the Platform.

Platform Tools. The Platform provides tools to assist the Subscriber's record-keeping, including but not limited to: sequential project references (P-xxxx), sequential quotation references (Q-xxxx), downloadable quotation and proposal PDFs, and a CSV export function for the Subscriber's quote register. These tools are provided as administrative aids and operational conveniences only. The availability, format, or numbering of these references does not constitute a guarantee of compliance with Revenue Commissioners requirements, SEAI record-keeping obligations, or any other regulatory requirement. The Subscriber is solely responsible for determining whether their record-keeping practices meet applicable legal standards.

Export Responsibility. The Subscriber is solely responsible for regularly exporting, downloading, backing up, and independently retaining copies of all quotation PDFs, proposal documents, financial records, and project data generated through the Platform. The Subscriber should not rely on the Platform as their sole or primary record-keeping system. Caolú strongly recommends that the Subscriber export their quote register (via the CSV export function) and download all generated PDFs at regular intervals and retain them in accordance with their own document retention policy.

Data Availability. Caolú provides data storage during the active subscription period on a reasonable-endeavours basis. Caolú does not guarantee the indefinite availability, integrity, or accessibility of Subscriber data and shall not be liable for any data loss, corruption, or inaccessibility arising from: service interruption or outage; planned or unplanned maintenance; system updates, migrations, or platform changes; force majeure events; third-party service provider failures (including but not limited to Supabase, Stripe, and cloud infrastructure providers); or account suspension pursuant to these Terms. The Subscriber acknowledges that the post-cancellation data retention period set out in "Dual Retention Regime" below represents the maximum period during which data may be retrieved, and that Caolú is under no obligation to extend this period.

Dual Retention Regime

Caolú applies two distinct retention regimes depending on the category of data:

• Customer data you enter (names, contact details, property addresses, energy profiles, saved quotations) is retained for the duration of your active subscription plus 30 days after cancellation. You are the Data Controller and can request earlier deletion on a per-row basis at any time.
• Sales rep performance data (behavioural events, dashboard metrics, individual attribution) is automatically anonymised after 90 days by a nightly scheduled job operated by Caolú. This happens irrespective of your subscription status and cannot be disabled by the Subscriber. After anonymisation, the numbers still feed aggregate team statistics but can no longer be linked back to a specific Rep.
• Won and lost commercial deal records are exempt from the 90-day anonymisation and are retained for 7 years from the close date as commercial records, in line with Irish Revenue requirements under the Taxes Consolidation Act 1997. The commercial values are frozen ("locked") at the moment the deal changed status, so subsequent edits to the underlying configuration do not retroactively change the recorded value.

Full details of the retention schedule, including our nightly anonymisation procedure and the rep-side "My Data & Privacy" self-service tools, are set out in the Privacy Policy and the Data Processing Agreement.

Intellectual Property

The Caolú platform — including its software, design, algorithms, calculation models, visual elements, trademarks, and documentation — is the exclusive intellectual property of Caolú Consultants and is protected by Irish and EU intellectual property law.

These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for the purposes described in these Terms during the term of your active subscription. This licence does not include any right to:

• Copy, reproduce, or redistribute any part of the platform or its output for commercial purposes outside your own quoting activity
• Create derivative works based on the platform
• Use the Caolú name, logo, or trademarks without our prior written consent
• Sub-license access to the platform to any third party

Any feedback, suggestions, or ideas you provide to us regarding the platform may be used by Caolú without obligation to you, including to improve or develop the service.

Disclaimers

The Caolú platform is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by Irish law.

Financial Calculations

All financial projections, energy savings estimates, payback periods, SEAI grant amounts, and CEG export income calculations generated by the platform are estimates only based on data you provide and publicly available reference figures at the time of calculation. These figures are subject to change without notice by SEAI, network operators, or government policy. Caolú does not guarantee the accuracy of any calculation, and you must independently verify all figures before presenting a formal quotation to a customer.

SEAI Grant Eligibility

The platform is designed to assist with SEAI grant calculations but does not constitute a grant approval or guarantee of eligibility. SEAI grant eligibility, amounts, and conditions are determined solely by SEAI in accordance with their published scheme rules. It is your responsibility as the installer to ensure your customers meet eligibility criteria and that your installation complies with all SEAI requirements.

Financial Calculations, VAT & Tax Treatment

All energy generation estimates, financial savings projections, payback period calculations, CO2 reduction figures, Clean Export Guarantee (CEG) income estimates, and other financial modelling outputs presented by the Platform are indicative only and are generated using industry-standard reference data (including PVGIS, SAP, DEAP methodologies) and parameters entered by the Subscriber. Actual results will vary based on weather patterns, shading, electricity consumption, tariff changes, grid conditions, equipment degradation, and other factors outside the Platform's control.

All pricing, totals, deposit calculations, and financial summaries presented within quotations, proposals, and other Platform outputs are provided as computational tools for the Subscriber's use. The Subscriber is solely responsible for ensuring: (a) the correct VAT treatment of all amounts quoted, including compliance with the 0% VAT rate for solar supply and installation where applicable; (b) the accurate classification of all amounts for tax and accounting purposes; (c) compliance with all Revenue Commissioners reporting requirements including but not limited to VAT returns, income tax or corporation tax returns, and relevant contracts tax (RCT) obligations where applicable. Nothing in the Platform output constitutes tax advice, financial advice, or professional advice of any kind. The Subscriber should seek independent professional advice where required.

Availability

We aim to maintain high availability of the platform but do not guarantee uninterrupted, error-free access. Planned maintenance will be communicated in advance where possible. We are not liable for any loss arising from platform downtime, including lost business opportunities or inability to submit quotations.

Third-Party Services

The platform integrates with third-party services including Stripe, Google Maps, and Supabase. We are not responsible for the availability, accuracy, or conduct of these third-party services.

Limitation of Liability

To the maximum extent permitted by applicable Irish law, Caolú Consultants shall not be liable to you or any third party for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or anticipated savings
• Loss of business or business opportunities
• Loss of goodwill or reputation
• Any loss arising from errors in financial calculations or quotations generated by the platform
• Any loss arising from reliance on SEAI grant figures that subsequently change
• Any loss arising from platform unavailability or data loss beyond our reasonable control

In all cases where liability cannot be excluded entirely under Irish law, our total aggregate liability to you in connection with these Terms or your use of the platform shall not exceed the total subscription fees paid by you to Caolú in the three months immediately preceding the event giving rise to the claim.

The limitation of liability in this section shall not apply to: (a) either party's obligations under Data Protection Law; (b) the Processor's obligations under the Data Processing Agreement in respect of Personal Data Breaches caused by the Processor's failure to implement agreed security measures; or (c) fines or penalties imposed by a Supervisory Authority directly attributable to a party's breach of Data Protection Law.

Termination

Termination by You

You may terminate your subscription at any time through the Stripe billing portal. Termination takes effect at the end of your current billing period. See Section 7 (Cancellation Policy) for details.

Termination by Caolú

Caolú reserves the right to suspend or terminate your account, with or without notice, in the following circumstances:

• You have materially breached these Terms and have not remedied the breach within 7 days of written notice (where the breach is capable of remedy)
• You have provided false information to obtain access to the platform (including false SEAI registration details)
• Your subscription payment has failed and remains unpaid after all automated retry attempts
• You are using the platform in a manner that poses a security or legal risk to Caolú or other users
• We are required to do so by applicable law or a competent regulatory authority

In the event of termination for breach, no refund will be issued. In the event of termination for reasons other than your breach, Caolú will provide a pro-rata refund of any prepaid unused subscription fees.

Effect of Termination

Upon termination: your access to the platform will cease; your data will be retained for 30 days and then deleted in accordance with the Privacy Policy; any outstanding payment obligations will remain due; Sections 10, 11, 12, 13, and 15 will survive termination.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Ireland. Both parties submit to the non-exclusive jurisdiction of the Irish courts in relation to any dispute or claim arising out of or in connection with these Terms.

Before initiating any formal legal proceedings, both parties agree to make a good-faith effort to resolve any dispute by direct negotiation. You may contact us at [email protected] to attempt informal resolution. We will respond within 10 working days.

Nothing in this clause prevents either party from seeking urgent injunctive relief from any competent court where necessary to protect confidential information or intellectual property rights.

If you are a consumer (though the platform is directed at businesses), your statutory rights under Irish consumer protection legislation, including the Consumer Rights Act 2022, are not affected by these Terms.

Changes to These Terms

Caolú reserves the right to modify these Terms of Service at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to all active subscribers at their registered email address with at least 14 days' notice before the changes take effect
• Display a notice in the account management portal on your next login

Your continued use of the platform after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree with any change, you have the right to cancel your subscription before the new Terms take effect. Cancellation in these circumstances will entitle you to a pro-rata refund of any prepaid subscription fees for the unused portion of your billing period.

For minor changes — such as corrections of typographical errors, updates to contact information, or clarifications that do not materially affect your rights or obligations — we may update these Terms without prior notice beyond updating the "Last updated" date.

Contact & Notices

All formal notices to Caolú under these Terms should be sent in writing to:

Notices sent by email to [email protected] are deemed received on the next working day following transmission. Notices sent by post to the registered office (published on our Contact page) are deemed received 3 working days after posting by first-class post within Ireland.

We will send notices to you at the email address registered on your Caolú account. It is your responsibility to keep your account email address up to date. Notices from Caolú are deemed received on the next working day following transmission.

For general queries and support — including questions about these Terms, subscription billing, SEAI registration verification, feature requests, or bug reports — please email [email protected]. We aim to respond to all support queries within 2 working days.

For data protection quer